I've been a customer of GSP for over 20 years. I understand that deposits and the amounts required are based on a credit check at the time service is opened. Bad credit equates into higher deposits. (Isn't this true of any company? Higher Deposits and rates for getting...Read more
I called today to see about changing my due date because I don't always get paid by 11th of each month. The customer service agent tells me she will waive the late fee but it won't apply until September. Like what??? What's the point? Then she states that o could...Read more
A customer for more than 10 years. Missed my payment arrangement due date by two days, and service shut off. I had the payment reminder for The 9th instead of the 7th. A deposit of $400 to continue my service. Greystone is the only service provider in my area. I...Read more
Cave Spring, Virginia
Greystone Power - I wish for another power company
Been out of power for 19 hours. The automated machine said that they are aware of the problem in our area, but didnt do *** yet. I will call corporate first thing Monday morning. Bad business, bad company and bad service
Greystone Power - Awesome !!
We lost power friday night took them about 24 hours to get it back on but considering the situation amd thousands without electricity id say they do an awesome job and deserve recognition for their hard work in this weather!! Great job!!!
Greystone Power - No electric
It snowed here the electric went off at 8:10 its 12:46 in the morning and still not on its 60 degrees in my house and my husbands having asthma from it there’s no excuse why you idiots can’t get the electric on in 5 hours going on maybe you should hire linemen who actually know what there doing or your lieing and not even working on it either way corporate will know!!!!
Greystone Power - Reconnection issues
My power was shut off without a phone call, only the notice that they already turned it off. No after 5 pm help whatsoever. For a member services after hours is always needed for people who work full time jobs.
This is the worst power company that I've ever dealt with. If you can, you should deal with someone else. I do the prepaid billing and it seems like to soon that I get the notification saying that my balance is running low. One time my balance was under by like $2.36....Read more
I called Greystone power on October 28th to see about getting a late fee waived due to some changes at my bank I must say they did put in a request to waive the late fee as I am NOT a late payer however the customer service rep did not tell me that my service was...Read more
I have been a good customer for Greystone Power for over 2 years now. I have always had my bill put on auto draft so there is never any issues with it being paid on time. In January, there was a mistake in Greystones auto bill pay system and my bill was not paid (the...Read more
I didn't like
- Lack of communication
- Customer service
Hi, I've been trying unsuccessfully to get the power on at one of our investment houses (since early February). It amazes me that this company does not actually want our business!!!!! I have sent all the required documentation, and still no joy. They have again asked...Read more
I paid Greystone Power the past due amount due to my financial struggles on Aug. 6th of $108. And today they disconnected my service. I called to make an arrangement to pay and the representative stated that I did not qualify to make a payment arrangement. I went on to...Read more
Similar to another complaint, my power was cut off because bill was 5 days late. They charged $65.00 reconnection fee and two $20.00 collection fees. When asked what the collection fees where they said;" for someone to come and put a card on the door to remind me my...Read more
I was 18 days late by mistake and had left to go on vacation to come back and find my pool green and power off. I walked into my house to find my kitchen floor flooded and 700.00 Worth of steaks ruined. I have never in my life seen a company cut some one's power off...Read more
Do you have something to say about Greystone Power? What happened? What can we help you with?