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Greystone Power - Reconnection issues

My power was shut off without a phone call, only the notice that they already turned it off. No after 5 pm help whatsoever. For a member services after hours is always needed for people who work full time jobs.
1.8
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1098382
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I've been a customer of GSP for over 20 years. I understand that deposits and the amounts required are based on a credit check at the time service is opened. Bad credit equates into higher deposits. (Isn't this true of any company? Higher Deposits and rates for getting...
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5.0
#1078984
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I called today to see about changing my due date because I don't always get paid by 11th of each month. The customer service agent tells me she will waive the late fee but it won't apply until September. Like what??? What's the point? Then she states that o could...
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1.8
#1077290
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Greystone Power Electric Service Review

Woke up , no power , sent in on my cell phone about the outage. Within an hour the power was back on. Great job
3.9
Details
Billing Practices
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1005235
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Greystone Power Residential Electricity Supply Review

Worst company ever.I am building this new house and they will take as much time as they can to have power connected to the house.Not only am i loosing time but ,also money because they do not job their job right.Not been able to keep going with my plans because of them it is unbelievable and this is only the beginning.
#1000888
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A customer for more than 10 years. Missed my payment arrangement due date by two days, and service shut off. I had the payment reminder for The 9th instead of the 7th. A deposit of $400 to continue my service. Greystone is the only service provider in my area. I...
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2.7
Cave Spring, Virginia
#943369
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This is the worst power company that I've ever dealt with. If you can, you should deal with someone else. I do the prepaid billing and it seems like to soon that I get the notification saying that my balance is running low. One time my balance was under by like $2.36....
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Anonymous
Anonymous

I totally agree with you and so do a lot of our customers at our Business in Doyglas County. Greystone has a terrible reputation for customer service and caring or the least c...

1.0
#792200
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I called Greystone power on October 28th to see about getting a late fee waived due to some changes at my bank I must say they did put in a request to waive the late fee as I am NOT a late payer however the customer service rep did not tell me that my service was...
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1.2
#726245
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Other Product Review

This is the worst utility company in that I've ever dealt with. I wish I could do business with another utility company besides Greystone Power.
1.0
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Website
#710485
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I have been a good customer for Greystone Power for over 2 years now. I have always had my bill put on auto draft so there is never any issues with it being paid on time. In January, there was a mistake in Greystones auto bill pay system and my bill was not paid (the...
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Anonymous
Anonymous

I know and understand your frustrations with this awful utility company. I moved from Villa Rica wishing praying hoping when I moved to Dallas I didn't have to do business wit...

1.0
I didn't like
  • Lack of communication
  • Customer service
#700706
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