Greystone Power - Reconnection issues
My power was shut off without a phone call, only the notice that they already turned it off. No after 5 pm help whatsoever. For a member services after hours is always needed for people who work full time jobs.
I've been a customer of GSP for over 20 years. I understand that deposits and the amounts required are based on a credit check at the time service is opened. Bad credit equates into higher deposits. (Isn't this true of any company? Higher Deposits and rates for getting...Read more
I called today to see about changing my due date because I don't always get paid by 11th of each month. The customer service agent tells me she will waive the late fee but it won't apply until September. Like what??? What's the point? Then she states that o could...Read more
Greystone Power Electric Service Review
Woke up , no power , sent in on my cell phone about the outage. Within an hour the power was back on. Great job
Greystone Power Residential Electricity Supply Review
Worst company ever.I am building this new house and they will take as much time as they can to have power connected to the house.Not only am i loosing time but ,also money because they do not job their job right.Not been able to keep going with my plans because of them it is unbelievable and this is only the beginning.
A customer for more than 10 years. Missed my payment arrangement due date by two days, and service shut off. I had the payment reminder for The 9th instead of the 7th. A deposit of $400 to continue my service. Greystone is the only service provider in my area. I...Read more
Cave Spring, Virginia
This is the worst power company that I've ever dealt with. If you can, you should deal with someone else. I do the prepaid billing and it seems like to soon that I get the notification saying that my balance is running low. One time my balance was under by like $2.36....Read more
I called Greystone power on October 28th to see about getting a late fee waived due to some changes at my bank I must say they did put in a request to waive the late fee as I am NOT a late payer however the customer service rep did not tell me that my service was...Read more
Other Product Review
This is the worst utility company in that I've ever dealt with. I wish I could do business with another utility company besides Greystone Power.
I have been a good customer for Greystone Power for over 2 years now. I have always had my bill put on auto draft so there is never any issues with it being paid on time. In January, there was a mistake in Greystones auto bill pay system and my bill was not paid (the...Read more
I didn't like
- Lack of communication
- Customer service
Do you have something to say about Greystone Power? What happened? What can we help you with?